Popular questions from our customers
Are the products you sell authentic?
Yes! We exclusively offer products that are provided by their respective brands and have been officially authorized. We ensure our partnerships solely with brands that value original design and denounce any sort of counterfeit replicas.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. US orders will take 6-12 business days to arrive.Overseas deliveries can take anywhere from 6-20 days. In the future we will list the approximate time needed to get to each country.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information.Member functions will be added to the account page in the near future.
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at email@example.com with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we'll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.